Bookings
How Can I Book a Bike Without Seeing it Physically?
We offer a 100% money back guarantee. Pay a commitment advance to reserve the bike. Reach location and test drive your bike, If you don’t like it for any reason, raise a ticket and you shall be refunded 100% of the amount you have paid us, No questions asked.
How do I get booking confirmation?
After completing your booking on Lets Ryde, You will get an email which includes your pick-up location, time and other details of the booking, You can also call us on -9811443898
Can I extend my trip?
Reservations can be extended. Just call us at 9811443898
Is fuel included in the tariff?
All prices are exclusive of fuel. We provide a minimal amount of fuel to get the vehicle to the nearest fuel station. In case there is excess fuel in the vehicle at the time of return, Lets Ryde is not liable for any refunds for the same.
What if I return the bike late?
If you drop the bike off way past the due time, a penalty will be charged. Returning the bike past the due date causes inconvenience to us and other Riders who might have scheduled a booking for the bike. You may call us for an extension before the end of your trip if you think you are going to be late.
What happens if I am unable to show the documents required to rent the bike?
If you are unable to show your documents, your booking will be cancelled. So do make sure you are able to show up with your documents before booking a bike!
Is there any speed limit on the bike?
The speed limit is determined by the State you are in as different States have different traffic laws. As a general rule it is best to travel at a safe and comfortable speed.
Will I be getting a complimentary helmet?
Lets Ryde provides one helmet with each booking. A second helmet is also provided, if needed and is subject to availability, and it will be Chargeable Rs100/-Day
Security Deposit
How does LetsRyde handle security deposits?
Security Deposits with LetsRyde are kept secure and are 100% refundable to the Rider after he/she has completed their bike trip and has returned the bike.
What happens if I don’t get my security deposit back?
Security Deposits with LetsRyde are kept secure and are 100% refundable to the Rider after he/she has completed their bike trip and has returned the bike. If for some reason you are not given your security deposit back, you can raise an issue by calling us and we will see that the issue is solved immediately. You can reach us here: +91-9811443898.
What happens if I don’t get my security deposit back?
Security Deposits with LetsRyde are kept secure and are 100% refundable to the Rider after he/she has completed their bike trip and has returned the bike. If for some reason you are not given your security deposit back, you can raise an issue by calling us and we will see that the issue is solved immediately. You can reach us here: +91-9811443898.
Booking Cancellation
What is booking cancellation charges ?
No cancellation charges applicable if you cancel 10 days prior to delivery date, 10% of booking amount will be deducted if cancelled 7 days prior to delivery date, 30% of booking amount will be deducted if cancelled between 7 days to 4 days to delivery date, 50% of booking amount will be deducted if cancelled 48 hours prior to delivery date and 70% of booking amount will be deducted in case of cancellation done between 48 hours to 24 hours and no refund in case of no show.
How do I cancel my reservation?
For cancelling a reservation just call us at 9811443898.
How long does it take to get the refund?
We at LetsRyde ensure that your money is refunded at the earliest. With all kinds of transactions, it takes up to 7 to 10 days for the refunded amount to reach your account after initiating the cancellation. This is also subject to your payment method (PAYTM OR BANK).
Safety and Tips
My Bike is stolen during the period when I rented it.
Please lodge an FIR with the nearest police station. You shall need to 1. Be available in all investigations as required by law. 2. Pay the rent on daily charges until the amount is reimbursed by the insurance agency. So we recommend you take care of the bike till it’s yours.
What happens if I meet with an accident?
We treat accidents and injuries during bike rides very seriously. If you are in such a situation, you should first try to get any immediate in person help possible. Followed by this call to us immediately and inform us of the mishap. We advise you to inform us of the incident as soon as possible as well.
What should I do if the bike breaks down?
We at LetsRyde make sure that the bike we give to our Riders is of the best quality. However, some circumstances are beyond our control in such cases of bike troubles, it is best to call us and we will assist you at once by either fixing the problem or providing you with a replacement bike.
What if I get caught violating traffic rules?
We respect traffic rules and expect you to do the same. You are fully responsible to pay the penalty to traffic police if you are found violating the rules.
Accident or Damage
I just met with an accident. What should be my next steps?
We treat accidents and injuries during bike rides very seriously. If you are in such a situation, you should first try to get any immediate in person help possible. Followed by this call to us immediately and inform us of the mishap. We advise you to inform us of the incident as soon as possible as well.
What happens if the bike is damaged when I am on a trip?
For any form of damage or harm that has come to the bike while on your trip, All the damages will be paid by the customer.
What should I do in case of a puncture?
In case of a tyre puncture, find the nearest bike mechanic and get the puncture fixed. As punctures of tyres are unpredictable and depend upon various factors like terrain, style of riding, etc. it does not qualify as a responsibility of the Company.